Terms & Privacy Policy

Your trust matters to us.

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Eagle oak ranch

respects your privacy

and is committed to protecting

the personal information

you share with us.

This SMS/Text Messaging Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us. By opting in to our SMS program, you agree to the terms outlined in this policy.

The Details

By providing your mobile phone number and requesting text message communication from Eagle Oak Ranch, you consent to receive text messages from us at the phone number you provided. Messages may come from our main business number or directly from our staff members’ phone numbers during the course of your inquiry or event planning.

When you opt in, you acknowledge that you:

• Are the subscriber or customary user of the mobile phone number provided

• Are at least 18 years of age

• Understand that message and data rates may apply

• Agree to the terms of this SMS Terms & Privacy Policy

You may receive text messages from Eagle Oak Ranch regarding:

• Event and wedding inquiry responses

• Tour and visit scheduling confirmations

• Booking confirmations and reminders

• Event planning updates and coordination

• Property and availability updates

• Customer service communications

Message frequency varies based on your interactions with us and the nature of your inquiry or event. You may receive text messages from our main business number or directly from staff members’ phone numbers during the course of your event planning and coordination.

When you opt in to our SMS program, we collect:

• Your mobile phone number

• Your name (if provided)

• Date and time of opt-in

• Method of opt-in (web form, text-to-join, etc.)

• Content of messages you send to us

We use the information collected through our SMS program to:

• Send you the text messages you have requested

• Respond to your inquiries and provide customer service

• Confirm and coordinate your bookings and events

• Maintain records of consent as required by law

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• With our SMS service provider solely for the purpose of delivering messages

• With our venue coordination team (Bella Vita Events) for event planning purposes

• When required by law, legal process, or government request

• To protect the rights, property, or safety of Eagle Oak Ranch, our guests, or others

You may opt out of receiving text messages from Eagle Oak Ranch at any time by:

• Replying STOP to any text message you receive from us

• Emailing us at admin@eagleoakranch.com with “Opt Out SMS” in the subject line

• Calling us at (805) 892-8035

• Submitting a request through our website contact form

Upon receiving your opt-out request, we will send you a single confirmation message acknowledging your request. You will receive no further messages from us unless you opt in again. We will process all opt-out requests within 10 business days, though most requests are processed immediately.

For help or questions about our SMS program, you may:

• Reply HELP to any text message you receive from us

• Email us at admin@eagleoakranch.com

• Call us at (805) 892-8035

Message and data rates may apply to any messages sent or received in connection with our SMS program, depending on your mobile carrier and plan. You are responsible for any charges incurred. Please contact your wireless carrier for details about your messaging plan.

Carriers are not liable for delayed or undelivered messages. We cannot guarantee message delivery, as delivery is subject to effective transmission from your network operator

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request information about the personal information we have collected about you, including the categories of information, the sources, the business purpose, and the categories of third parties with whom we share it.

Right to Delete: You may request that we delete your personal information, subject to certain exceptions permitted by law.

Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, please contact us at admin@eagleoakranch.com or call (805) 892-8035. We will verify your identity before processing your request.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your opt-in consent records and phone number for as long as you remain opted in to our SMS program, plus an additional period as required by law to demonstrate compliance with the Telephone Consumer Protection Act (TCPA) and other applicable regulations. If you opt out, we will retain a record of your opt-out request and phone number on our internal Do Not Contact list to ensure we honor your request.

We may update this SMS Terms & Privacy Policy from time to time. If we make material changes, we will notify you by text message or by posting the updated policy on our website. Your continued participation in our SMS program after any changes constitutes your acceptance of the updated policy.

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Compliance Statement

This SMS Terms & Privacy Policy is designed to comply with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and applicable Federal Communications Commission (FCC) regulations.

Updated: April 2026